Tue
03
Virtual Oct 03 - Oct 03 Hosted by ANA
Agency, Brand Marketing, CX - Customer Experience
Strategic Customer-Centric Marketing
Unfortunately for many companies today, marketing with a customer-centric approach is not the norm. In many instances important marketing decisions are being made without key customer-centric knowledge and opportunities for...
Tue
03
In-Person Oct 03 - Oct 05 Hosted by MSPA Americas
Insights Development, CX - Customer Experience, Audience Measurement
CME Annual Conference
Colorado Springs, CO
The second annual CME conference, The Conference for Creating, Measuring and Enhancing the Customer Journey, promises a packed line-up of top speakers coming to deliver actionable ideas at our venue...
Tue
10
Virtual Oct 10 - Oct 10 Hosted by ANA
Insights Development, Analytics / Data, CX - Customer Experience
From Insights to Great Messaging
We live in an age of data — overwhelming amounts of quantitative data. However, this data is available to all our competitors, so our brands compete in an “age of sameness.” ...
Wed
11
In-Person Oct 11 - Oct 13 Hosted by Customer Management Practice
CX - Customer Experience
Customer Contact Week
Nashville, TN
Elevate Your CX Strategy at the World's #1 Customer Contact Event Series Join world-class customer contact and CX leaders at the must-attend global event, Customer Contact Week (CCW) 2023, in Nashville from...
Thu
12
Virtual Oct 12 - Oct 12 Hosted by ANA
CX - Customer Experience
Journey Mapping your Customer Experience Design
In a world where commoditization is the norm, differentiation is key. The kind of differentiation customers will notice doesn’t come from what you say, it comes more from what...
Thu
12
Virtual Oct 12 - Oct 12 Hosted by MarketingDive
CPG, CX - Customer Experience
The Power of Holding Things: How Touch Encourages Consumers to Buy
Have you ever felt your mood transform after holding a warm cup of coffee, touching a cozy blanket or flipping through a colorful, inviting magazine? According to neuroscience, tactile experiences...
Sun
15
In-Person Oct 15 - Oct 17 Hosted by PRSA
Agency, Content Marketing, CX - Customer Experience
ICON 2023
Nashville, TN
ICON 2023 will bring its special blend of incomparable networking and professional development opportunities for public relations and communications professionals to Nashville, Tennessee, Oct. 15-17 at the Gaylord Opryland Resort & Convention...
Fri
20
Virtual Oct 20 - Oct 20 Hosted by RetailDive
Retail, CX - Customer Experience
How Fulfillment Services Can Boost Both Profits and Loyalty
Online retailers who persevered during the upheaval of the pandemic took tremendous risks to meet customers’ expectations. Now, many of the perks they added—free shipping, for example—are taken...
Fri
20
Virtual Oct 20 - Oct 20 Hosted by Third Door Media
Cross-Platform, CX - Customer Experience
Maximize Intent Signals and Win Customer Loyalty with Cross-Channel Strategies
Converting new customers is a lot more expensive than the cost of retention. So, understanding customer intent to drive retention and loyalty is a must for marketers looking to nurture...
Thu
26
Virtual Oct 26 - Oct 26 Hosted by ANA
Brand Marketing, Email, Retail
Converting Shoppers into Buyers 101
This is the first workshop in the ANA’s Effective Shopper Marketing Program, a two-part series. To achieve mastery in this topic we encourage you to register for both workshops...
