Empowering Frontline Associates, Winning Customers: The Rack Room Shoes Task Management Playbook

Retailers know success hinges on delivering exceptional customer experiences. However, this is increasingly difficult as customer expectations increase and satisfaction with in-store and online experiences decreases. As retailers look at how and where to transform, one area of focus is the frontline experience. Zebra’s 17th Annual Global Shopper Survey found that 83% of associates struggle to prioritize tasks because of the increased complexity of their roles. It’s not surprising that the overload impacts customers. The study also found that 71% of shoppers are concerned about the lack of help from associates. 

Although many retailers still strive to enhance the customer and associate experience, Rack Room Shoes, a leading American footwear retailer, stands out as a success story. Using Zebra’s Workcloud software and mobile solutions, the retailer has made a significant transformation that enabled them to achieve a 95% task completion rate with a 4x increase in task volume. In this webinar, leaders from Rack Room Shoes and Zebra Technologies will discuss:

• The top challenges the retailer faced and the impetus for change
• Their journey to leverage Zebra Workcloud software and mobile devices
• The impact of these technologies on operational efficiency, associate engagement and customer satisfaction