AI for Retail Returns: Protect Customer Relationships, Drive Down Fraud and Abuse

Recent research reveals that 97% of retail executives believe that offering customers a positive return experience is extremely important to their companies — and 99% of those same execs believe that their customers are satisfied with their return experiences.

However, according to consumers, many companies are falling short. The same research shows that 36% of consumers have had at least one negative return experience with a retailer, and 31% have stopped shopping at certain retailers due to negative return experiences. This webinar explores why it’s time for retailers to put returns policies aside in favor of an AI-driven approach. It covers:

• How retailers handle returns, how much they’re experiencing claims and appeasements, and how consumers feel about their returns experiences
• The impact of restrictive, blanket return policies on customer satisfaction
• How AI for retail returns uses data to make unbiased decisions based on customer transaction histories