Conversation Intelligence: DIRECTV's Edge

Are you ready to transform your sales and customer loyalty call processes?

Join us live to discover how DIRECTV successfully leveraged conversation intelligence to enhance their customer interactions and sales process. You’ll learn the intricacies of maximizing every customer conversation with targeted strategies and scoring methods to create a more consistent, positive customer experience.

In this live session, DIRECTV will:

• Explore the similarities between sales and loyalty processes including key metrics to monitor 
• How policy and process help shape your real-time guidance strategies
• Share insights into the categories and scores that truly matter (from sales eligibility to vulnerability identification)
• Reveal their top tips to overcome objections and make compelling offers while saving at-risk customers 

Secure your spot now and unlock the secrets to maximizing your organization’s success. Register today!