CXFS 2022

It's 2020, and consumer expectations toward customer experience in financial services are at an all time high. Business as usual is gone. But what's next in 2020 and beyond? Find out at CXFS, the conference that prepares senior financial service executives in CX, operations, and technology to lead their companies into the future. CXFS brings together senior financial services professionals responsible for retail banking technology, experience, and strategy. As CXFS expands, we carefully curate our sessions and sponsors to maximize the time needed for new ideas and relationships to form at our event. Learn from CX Game Changers Your sessions are delivered by VP-level customer experience executives, giving a perspective on CX in all financial verticals. Join our expert speakers in Q&A panels, workshops, meet-ups, design sprints, real-time feedback sessions, and an improv workshop. You will walk away with new best practices - no matter where you are in your CX journey! Beat Your Competitors With Your New Cross-Industry Perspective Where else will you benchmark both within and outside your industry? Join our meetup sessions to strategize with experts in topics of your choice. You'll personalize your event schedule based on your needs and goals for 2020 and beyond. Actionable Tactics to Grow Your Business CXFS addresses all customer journey touchpoints – not just the digital ones - for ROI you'll see tomorrow! Dive into topics such as: CX transformation, improving your employee experience and organizational culture, elevating your experience design program, journey mapping, channel of choice, delivering omnichannel experiences and UX.