How Fulfillment Services Can Boost Both Profits and Loyalty

Online retailers who persevered during the upheaval of the pandemic took tremendous risks to meet customers’ expectations. Now, many of the perks they added—free shipping, for example—are taken for granted. As shoppers’ expectations continue to expand, retailers are feeling pinched. One of their biggest challenges: To bring practical parameters back into the shopping experience while fostering loyalty. 

This webinar will share insights from industry leaders and survey results on how to manage profitability and customer experience in an omnichannel environment. You’ll learn:

• How to build customer relationships and profitability at the same time through a better fulfillment process
• How outsourced fulfillment services can help you retain employees and improve their experience
• Creative ways retailers are moving beyond the “free shipping” paradigm to boost customer loyalty