Feb 22 - Feb 22, 2023
Since the pandemic, use of third-party food delivery services like Grub Hub, DoorDash and Uber Eats has skyrocketed. But for many restaurants, there’s a disconnect when it comes to understanding their customers and the experience they have with these platforms. This is due to a lack of data sharing between the delivery services and restaurant brands.
Unlock the keys to a successful strategy with Toluna’s VP of digital solutions, who will detail the findings of a January 2023 study that unpacks Americans’ behaviors and sentiments around food delivery. You’ll find out:
The top delivery services and restaurants Americans are ordering from
Consumer satisfaction levels with the ordering process and condition of their food
How to leverage a combination of real-time quantitative and qualitative research to optimize the customer experience and deliver ROI