Food Delivery Apps and the Challenge of Shared Data: The Value of Connected Data for CX Success

Since the pandemic, use of third-party food delivery services like Grub Hub, DoorDash and Uber Eats has skyrocketed. But for many restaurants, there’s a disconnect when it comes to understanding their customers and the experience they have with these platforms. This is due to a lack of data sharing between the delivery services and restaurant brands.

Unlock the keys to a successful strategy with Toluna’s VP of digital solutions, who will detail the findings of a January 2023 study that unpacks Americans’ behaviors and sentiments around food delivery. You’ll find out:

• The top delivery services and restaurants Americans are ordering from

• Consumer satisfaction levels with the ordering process and condition of their food

• How to leverage a combination of real-time quantitative and qualitative research to optimize the customer experience and deliver ROI