CXFS & NGCX 2023

Since 2011, our CX events have brought together thousands of senior level customer experience executives to discuss the latest in design, innovation, culture, and strategy. We’re excited to announce that CXFS and NGCX will be once again be co-located, this time at the Westin Copley Place in 2023. Join the world's most innovative CX’ers for two days of learning, networking and fun in Boston!

About CXFS

Whether you’re coming from a big bank, mid-sized credit union, fintech, wealth management firm or insurance company – you’re all fighting the same uphill battle and have the same end goals: keep your clients satisfied, win new business amidst up-and-coming competition, and promote the importance of a strong CX strategy. Started in 2015 as a natural outgrowth of NGCX conference series, CXFS brings you a world-class speaking faculty from across the financial industry spectrum, dedicated to revealing the why’s and how’s behind the most innovative CX strategies in the world.

About NGCX

A strong customer experience is the hallmark of many of the world’s most successful brands – setting the bar for organizations across all industries to prioritize their CX strategies and deliver on superior experiences across all channels. It’s no secret that over the past two years, customer expectations have evolved – making CX one of the biggest differentiators between your brand and the competition. NGCX is the only event that brings together America’s top execs responsible for customer experience to meet, get inspired and strategize for the future of CX.