Excellence in Customer Service Awards 2023

Companies that deploy a well-crafted customer service program enjoy a 92% customer retention rate.

It costs 600%-700% more to acquire a new customers versus retaining an existing one.

With those facts in mind, it is no surprise that companies are investing in customer experience and customer service programs to drive loyalty and develop deeper relationships with their customers.

For 2022 we are once again hosting the Excellence in Customer Service Awards. Unlike other programs, we will celebrate those who are winning by supporting their own customers and those who are developing the tools to help others find success.