Customer Excellence In The Experiential & Hybrid Era Of Retail

We are delighted to bring you the 10th edition of the CX Exchange for Retail – the annual meeting place for the most senior names in the industry to meet, exchange ideas, network and discover the latest solutions in the market.  

As the event enters its 10th year, the world is slowly emerging from a pandemic that no doubt has brought with it unprecedented change to the retail industry. With hybrid retail models emerging, bringing together online and in-person shopping experiences, social retail, autonomous delivery services and with Metaverse entering the stage in 2021, it is an exciting and evolving time for the retail industry, yet it has arguably never been a more challenging time to be a CX leader.

From rethinking the store experience to the home delivery service, to effectively capturing and using user experience and behaviour analytics, it is all about finding ways to stand out as well as survive. With retailers being at the mercy of consumers, this event will equip you with the latest strategies to stay in tune with your customers’ evolving habits whilst bringing the “wow” factor and continue to build a love for your brand.  

Join us at the CX Retail Exchange to hear from the biggest and most exciting retail brands of 2022 as they share their insights on navigating the changing tides of the pandemic whilst keeping the customer at the heart of company strategy.