Customer contact - art, or science? We know the answer is both, and the frontrunners in the space are perfecting the hybrid experience, striking a balance between technology and human in service.
CCW Australia & New Zealand is the ultimate hub for Contact Centre service, technology, strategic and tactical acceleration and excellence.
It sets the tone for industry innovation and development and equips leaders to make the right investment and workforce decisions for their contact centre – a multi-million-dollar equation to get right as customer power, expectations and requirements increase exponentially year on year.
CCW is the only place which truly brings together executive leaders and your teams responsible for the performance, acceleration and innovation of your contact centre.