Jan 13, 2023
Client Experience is a journey- not a destination.
The Client Experience Excellence (CX-cellence) Award celebrates the path organizations take on their CX journey to create excellent client experiences through their innovation and ideas.
Unlike projects that have a defined beginning and end, building client loyalty is an ongoing process. The submittals we’re looking for include, but are not limited to:
Innovative CX and EX ideas (regardless of whether you’ve implemented them already or not)
Ambitious starts (tell your story about what you’ve started, how it’s going, and what you’ve learned)
Measurable CX or EX outcomes that are creating value for your clients and your firm
Is your firm continuously seeking to improve your clients’ experiences?
Have you started (or completed) a CX initiative you’d like to submit? We are looking for new and innovative strategies for creating positive client experience outcomes.