Client Experience is a journey- not a destination.

The Client Experience Excellence (CX-cellence) Award celebrates the path organizations take on their CX journey to create excellent client experiences through their innovation and ideas.

Unlike projects that have a defined beginning and end, building client loyalty is an ongoing process. The submittals we’re looking for include, but are not limited to:

• Innovative CX and EX ideas (regardless of whether you’ve implemented them already or not)

• Ambitious starts (tell your story about what you’ve started, how it’s going, and what you’ve learned)

• Measurable CX or EX outcomes that are creating value for your clients and your firm

  Is your firm continuously seeking to improve your clients’ experiences?

  Have you started (or completed) a CX initiative you’d like to submit? We are looking for new and innovative strategies for creating positive client experience outcomes.