NextGen Customer Service Excellence
Today’s customer experience innovators excel at multi-generational, digital-centric, data-integrated service centers. Learn from the leaders at DX Summit ‘22.
Learn from leaders who are accelerating positive business growth through best-in-class customer service, intelligent automation, CDPs, modern chatbots, conversational assistants and personalized engagement.
Topics will include:
- Call Center Innovation – Intelligent Automation, Artificial Intelligence, Prescriptive Analytics and More
- Voice of the Customer Best Practices – Operationalizing VoC Across Customer Touch and Service Points
- The Omnichannel Conundrum – Leveraging Customer Data and Personalization in a Privacy Conscious World
- Human vs Bots – Balancing Self Service, Conversational AI/ML and RPA with Human Touch
- Hybrid & Remote Call Centers – Lessons Learned from 2020 to 2022